FAQ | Frequently Asked Questions

Welcome to this FAQ brought to you by UGGS-N-RUGS® – leaders in quality, Australian sheepskin products since the 1970’s. Today we offer you a variety of products through our promotion of various suppliers including Jumbo Ugg Boots.

How do you keep sheepskin products clean? Washing instructions.

Firstly, you could apply a special waterproofing agent for leather. Jumbo Ugg Boots sell a brand called UGG Water & Oil Repellent spray. Similar products can usually be bought at any good shoe retailer or boot-maker. This helps to keep dirt and grime to a minimum as well as waterproofing the footwear. Be aware though, that once your footwear get wet, you need to apply another coat after they have dried.

Secondly, you can wash your double faced sheepskin footwear – but do it carefully. But first, what is double faced sheepskin? It is proper, genuine sheepskin with the wool of the skin on one side and the skin on the other side. The wool is not laminated onto a leather. Just as you would do with a woollen jumper (wool pull-over sweater), hand wash in cold to luke warm water. NOT hot water. Use a “mild” wool detergent. We emphasise mild wool detergent because not all wool detergents are mild. Jumbo Ugg Boots sell one called UGG Sheepskin Double Face Shampoo. You might use an old toothbrush to help in the washing process. Once you have washed and rinsed the footwear, place them in your washing machine and put it on a spin cycle for a few minutes just to get rid of the excess water. You should then place the footwear in the shade outside to dry. If this is not possible, then put them inside to dry but AWAY from any direct heat such as a fire or heater. As with any wool product, any form of heat will “shrink” the shoes. No heat, no heat, no heat …..

You will notice once the footwear have dried that they have shrunk slightly but this is normal. After wearing them for an hour or so, they will go back to the normal, warm and comfortable state you are used to and at the same time, be clean.

Thirdly, if you find you have a grease stain on your sheepskin footwear, while they are dry, try rubbing some white chalk over the stain and leaving it for a few minutes. Then, using the bottom of your hand or your thumb, gently rub the stain. Repeat this a few times until the stain has disappeared. If a stain is being extremely stubborn try rubbing some fine sandpaper “lightly” over the stain. You have to be exceptionally careful with sandpaper as it is likely to take some of the dye away in the process.

Lastly, sometimes you can get what we call “spotting” where the footwear have come into contact with a few drops of water. You can usually eliminate this by folding the footwear onto itself, that is skin against skin, and gently rubbing it together.

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Can I wear my sheepskin footwear in the rain or snow?

Sheepskin is quite resistant to getting totally wet. You can get caught in a shower with your sheepskin boots, and on the outside they will appear considerably wet but on the inside you are warm and cosy. This is because not only does the rain have to soak through the thick skin, but it must also penetrate the 5mm (or more) wool on the inside. If you leave them somewhere away from direct heat (and more rain) they will dry naturally.

However, sheepskin is a soft leather and as such can not withstand rainy, snowy or slushy conditions for very long. Don’t let anyone else tell you otherwise. Some competitors claim that sheepskin (remember – it’s a soft leather) can withstand rugged conditions but all your are likely to do is get them snagged and end up with a hole in them. If you want to go hiking, choose a proper, solid hiking boot.

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How do I know if I have the correct size?

So you have bought a pair of sheepskin footwear and maybe you think they are too tight? Sheepskin is one of those unusual materials of which there is no equivalent. Most people know that leather shoes stretch. Well with sheepskin shoes, this happens even more so. A good fit means the shoe is nice and firm – almost and we mean almost to the point of being a little uncomfortable. This is because they stretch. Another key factor is that wool compresses with your weight. You might start with 5mm plus wool poking at your toes from all angles but soon you will find the wool flattening leaving more room. With some styles, such as the Classic Boots, the toe area will dome up at the front, moulding to the shape of your feet. Refer to our sizing chart at the time of ordering for more help.

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Where are the closest retail outlets to me?

Jumbo Ugg Boots have one physical retail outlet as well as their online stores. If you wish to visit their real store it is at:

Address:
Jumbo Ugg Boots – Binder Production P/L
ABN 56 129 542 070
1 Keys Road
Moorabbin 3189
Victoria Australia
Melway Map: 77J8
(cnr. Chesterville and Keys Rd)
Phone: +613 9532 5552

Opening Hours
Monday-Friday 9am to 5pm, Saturday 10am to 4pm

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How long will it take to deliver?

Orders are generally processed within 7 business days. Then it will take anywhere from a couple of days (if you are physically nearby) to several weeks to be delivered to you.

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Will I receive an acknowledgment of my order?

Generally, most of our affiliated suppliers will send an email to you. Some of them allow you to login and view your order information. Please check with the specific affiliated supplier in question.

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How can I pay for my order and how secure is it?

All our affiliated suppliers use different methods for collecting payment but they are all secure. To find out specific details about their payment methods and security, refer to that particular affiliated supplier’s FAQ.

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Do you sell the UGG Australia ® sheepskin boots?

Australian manufacturers get this question regularly and the answer with regards to Jumbo Ugg Boots is NO! Jumbo Ugg Boots sell their own products, manufactured in Melbourne, Australia. It is a brand of sheepskin footwear called “Jumbo Ugg” which is not affiliated to the US company that own the UGG Australia brand – called Deckers. Jumbo Ugg Boots also sell other styles of footwear under their other brands which are made overseas. The product description clearly shows which products are Australian made and which aren’t. Look for the green and gold tag for peace of mind.

Our other affiliated suppliers only sell the brands they deal in themselves.

The word Ug,Ugh,Ugg has been associated with a style (not brand)of footwear for many years in Australia so you will find many people advertising ug,ugg or ugh boots. The word ugg is found in the Macquarie Dictionary. Most of the UGG Australia production occurs in China and not in Australia.

Do not be fooled! If you want genuine sheepskin, ugg/ugh/ug boots buy the ones made here in Australia!!!!!!!! To learn more visit the Australian Sheepskin Association.

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