Welcome to this
FAQ brought to you by UGGS-N-RUGS® - leaders
in quality, Australian sheepskin products
since the 1970's.
If you would like to take a glimpse at our world famous
"best-of-the-best" sheepskin footwear range, then click on take
me to the range and see for yourself!!!
One of the more
common queries our customers ask is "How do you keep sheepskin
products clean?"
Firstly, you could
apply a special waterproofing agent for leather. This can usually be
bought at any good shoe retailer or boot-maker. This helps to keep dirt
and grime to a minimum as well as waterproofing the footwear. Be aware
though, that once your footwear get wet, you need to apply another coat
after they have dried.
Secondly, you can
wash your sheepskin footwear - but do it carefully. Just as you would do
with a woollen jumper (wool pull-over sweater), hand wash in cold to
luke warm water. NOT hot water. Use a "mild" wool detergent.
We emphasise mild wool detergent because not all wool detergents are
mild. You might use an old toothbrush to help in the washing process.
Once you have washed and rinsed the footwear, place them in your washing
machine and put it on a spin cycle for a few minutes just to get rid of
the excess water. You should then place the footwear in the shade
outside to dry. If this is not possible, then put them inside to dry but
AWAY from any direct heat such as a fire or heater. As with any wool
product, any form of heat will "shrink" the shoes.
You will notice
once the footwear have dried that they have shrunk slightly but this is
normal. After wearing them for an hour or so, they will go back to the
normal, warm and comfortable state you are used to and at the same time,
be clean.
Thirdly, if you
find you have a grease stain on your sheepskin footwear, try rubbing
some white chalk over the stain and leaving it for a few minutes. Then,
using the bottom of your hand or your thumb, gently rub the stain.
Repeat this a few times until the stain has disappeared. If a stain is
being extremely stubborn try rubbing some fine sandpaper
"lightly" over the stain. You have to be exceptionally careful
with sandpaper as it may take some of the dye away in the process.
Lastly, sometimes
you can get what we call "spotting" where the footwear have
come into contact with a few drops of water. You can usually eliminate
this by folding the footwear onto itself, that is skin against skin, and
gently rubbing it together.
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Sheepskin is quite
resistant to getting totally wet. You can get caught in a shower with
your sheepskin boots, and on the outside they will appear considerably
wet but on the inside you are warm and cosy. This is because not only
does the rain have to soak through the thick skin, but it must also penetrate
the 5mm (or more) wool on the inside. If you leave them somewhere away from
direct heat (and more rain) they will dry naturally.
However,
sheepskin is a soft leather and as such can not withstand
rainy, snowy or slushy conditions for very long.
Don't let anyone else tell you otherwise. Some
competitors claim that sheepskin (remember - it's a soft
leather) can withstand rugged conditions but all your are
likely to do is get them snagged and end up with a hole in
them. If you want to go hiking, choose a proper,
solid hiking boot.
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So you have bought
a pair of sheepskin footwear and maybe you think they are too tight?
Sheepskin is one of those unusual materials of which there is no
equivalent. Most people know that leather shoes stretch. Well with
sheepskin shoes, this happens even more so. A good fit means the
shoe is nice and firm - almost and I mean almost to the point of being a
little uncomfortable. This is because they stretch. Another key factor
is that wool compresses with your weight. You might start with 5mm plus
wool poking at your toes from all angles but soon you will find the wool
flattening leaving more room. With some styles, such as the Hi Boots,
the toe area will dome up at the front, moulding to the shape of your
feet. If you give us an accurate measurement of your bare foot length,
along with your normal shoe size, we can supply the correct size for
you. Trace the outline of your bare foot and measure the tracing from
heel to toe. Do NOT add anything to this measurement as this will result
in receiving the wrong size.
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We are a small
family concern operating out of Perth, Western Australia. The only
physical store we operate is here in Perth. Because of this, we are unable
to inform you as to what distribution outlets our competitors have in
the US or anywhere else. We can assure you though that we have many
happy customers who have shopped with us via the Internet.
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During
normal circumstances, delivery averages one week within Australia. For all orders outside Australia, please
visit our sister site.
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If you give us an
email address, when you fill out and submit our online order form, the
system will automatically respond with your order information. If you do
not receive an email response within 24 hours, please email us
immediately. This will give you peace of mind that your order is being
filled. We only acknowledge via email as phone/fax messages are too
costly for us.
What
are your policies?
Please
refer to our policies page for
this information.
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All this
information is provided in good faith. Acting on any or all of it is
your choice. We will not be held responsible for any problems which may
arise from following any of the instructions on this page.
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